Eclipse 5 - Wheelchair Pack

Extended warranty coverage for eligible portable oxygen equipment including freight support and loan unit provision during approved repairs.

Portable oxygen concentrator users, active oxygen therapy patients, and carers seeking uninterrupted mobility support.

When ongoing protection is required for portable oxygen concentrators used regularly at home or while travelling.

Estimated shipping times are as below

Metropolitan Area
Brisbane, Gold Coast, Sydney, Melbourne
Express: 1-2 Business Days
Standard: 2-5 Business Days

Adelaide
Express: 1-2 Business Days
Standard: 3-6 Business Days

Regional Area
Queensland, New South Wales, ACT, Victoria, South Australia
Express: 1-3 Business Days
Standard: 2-8 Business Days

Western Australia*
Express: 3-4 Business Days
Standard: 3-7 Business Days

Northern Territory
Express: 3-4 Business Days
Standard: 3-7 Business Days

Tasmania
Express: 1-3 Business Days
Standard: 3-8 Business Days

**The above days are only to be used as a guide, and not a guarantee.**

Free Express shipping

Free express shipping is offered for all orders over $250 where the estimated freight cost is $45 or less.

When completing your order at the checkout you will need to enter a valid shipping address. Once added you will have the option to select your preferred shipping option. The 'Free' pricing will be displayed for the applicable options. Please select your option and complete your order.

The Free Express Shipping offer is only available for orders placed through our website and will not be honoured for orders placed with us through other channels.

Shipping & Dispatch Notice

We aim to dispatch most orders within 1–2 business days. However, due to the specialised nature of some items with assembly and packaging requirements, additional time may be required for thorough quality control (QC) checks prior to dispatch.

We appreciate your patience as we work to ensure your order arrives safely and meets our high quality standards.

Please read full terms and conditions of sales here.

This section is only relevant to products with Lithium batteries included. If the product above does not include a lithium battery, please ignore this section as it's universal across our website.

TRAVELING WITH A OXYGEN CONCENTRATOR
The FAA allows these devices on board most aircrafts. If they have a FAA approval, they should allow the oxygen concentrator on board with the supply of the MSDS document.

IMPORTANT:It is the responsibility of the patient to check with the specific airline carrier when traveling domestically and internationally. We strongly advise to check the airline website or contact them directly around what they specifically require to allow you to travel onboard with this device to avoid any issues or delays in your travel.

Just because a oxygen concentrator is FAA approved, does not automatically mean a customer will be allowed to take the machine on the plane. It is up to the discretion of every flight, airline, airline pilot etc if the machines or batteries are allowed to be carried on board.

When traveling with the device, be sure to bring the AC Power Supply and the External Battery Charger (if you have one) with you. It is advisable to use external power (i.e., plugged into a wall) whenever it is available to keep the battery fully charged. Bring enough charged batteries with you to power your concentrator for no less than 150% of the expected duration of your flight, ground time before and after the flight, security screenings, connections and a conservative estimate for unanticipated delays. Note that per FAA regulations, all extra batteries are to be individually wrapped and protected to prevent short circuits and carried in carry-on baggage onboard aircraft only. The AC Power Supply cannot be used to charge the device battery when onboard aircraft. If traveling by bus, train or boat, contact your carrier to find out about power port availability.