Shipping policy

Delivery and shipping

8.1 We aim to dispatch orders placed before 2pm AEST on the same business day, subject to stock availability. Orders placed after this time, and orders for bulky items requiring quality-control checks (e.g.oxygen concentrators, anaesthetic machines, resuscitation kits, custom-made items), will generally dispatch the next business day.

8.2 Delivery timeframes provided at checkout or by our team are estimates only. While we work with reputable carriers to deliver on time, we do not guarantee delivery by a specific date, and delays caused by the carrier or circumstances outside our control do not entitle you to cancel your order or withhold payment, though you remain entitled to your rights under Section 3.2 and the Australian Consumer Law.

8.3 For all orders our carriers may leave your parcel without a signature (Authority to Leave) unless you tell us otherwise at checkout. Once a parcel is marked as delivered by the carrier, please check your tracking and contact us promptly if it hasn't arrived — we're happy to help chase this up with the carrier.

8.4 If a delivery attempt fails because no one was available, an incorrect address was provided, or the parcel is returned to us as unclaimed, we may pass on any re-delivery, storage, or return shipping costs charged by the carrier.

8.5 Orders to remote areas (including regional Northern Territory and Western Australia) may attract an additional shipping surcharge, or may need to ship via standard (non-express) service. We'll contact you if this applies to your order and confirm any extra cost before proceeding — you may cancel for a full refund if you don't wish to proceed.

8.6 If your order's shipping cost needs to be adjusted after you've placed it (due to size, weight, or delivery location), we'll contact you with the revised cost. If you don't wish to pay the difference, we'll cancel and refund your order in full.

Free Express Shipping

Free express shipping is offered for all orders over $250 where the estimated freight cost is $45 or less.

When completing your order at the checkout you will need to enter a valid shipping address. Once added you will have the option to select your preferred shipping option. The 'Free' pricing will be displayed for the applicable options. Please select your option and complete your order.

The Free Express Shipping offer is only available for orders placed through our website and will not be honoured for orders placed with us through other channels.