Sales Policies

RETURNS & ORDER DISPUTE POLICY

This policy applies to all purchases including purchases made through our online store.

We want you to be happy with your purchase experience and to help you make a better decision, we have provided some buying tips.

Once you receive your product(s) you have SEVEN (7) working days to return & or dispute the the product(s) received. Whatever the reason, we don’t want you to be stuck with an item you cannot use or that you do not want.

If you would like to dispute the goods received based on the quality, function or quantity please email our customer service team within the above timeframe and we will address your concerns and provide an outcome. 

If you do decide to return the product(s), you will need to arrange to return the goods to our warehouse at 9 Middleton Rd Cromer, NSW, 2099 and any return shipping fees will be at the cost of the customer.

All returned items will be assessed to determine they are still in saleable condition. All approved returns be given a refund (or credit note for customers on payment terms) minus a 15% restocking fee and outbound shipping costs (where applicable).

Please note: all items must be returned in their original packaging. Items which are not in the original packaging or have been assembled can not be returned.

Refunds or credit will be issued within 10 working days of receipt of goods, after we have inspected to be in saleable condition. We will issue a credit to the original customer card or account who made the purchase.

We reserve the right to withhold all or part of your refund if items are returned damaged.