Warranty

Warranty Policy


The warranty periods differ between manufacturers however Mega will guarantee a minimum of 12 months warranty from the date of sale from Mega or an accredited distributor of the equipment. 


The following conditions apply:

1. Unless otherwise stated the warranty period includes parts and Labour.
2. Mega reserves the right to request documented evidence of the purchase.
3. The warranty does not extend to any item or part subjected to misuse, accident, improper maintenance, or application, or which has been repaired or altered by a third party.


 

Warranty Claim Process

 

How do I make a warranty claim?

  1. In the first instance of a problem with a product, please contact MEGA as we may have a solution over the phone. Should this not help, the equipment will need to be returned to Mega. 
  2.  Delivery will need be organised by the purchaser. When organising postage for a product, please ensure that posted items are sent with tracking as we cannot take responsibility for items lost in the post.
  3. We will require a copy of the purchase invoice when the product is delivered to us.
  4. Our service technicians will determine the cause of the problem and be in contact within 2 business days to provide an update.

 

What do I do while my product is being repaired?

During the repair period should you require a replacement unit please contact our office to discuss your rental options.


 

Who pays the shipment for a warranty repair?


Sydney Metro Area:
For claims in the Sydney Metro area, please organise the unit to be returned to MEGA. The repaired products will be returned to customer using either a courier or Australia Post.

Greater Sydney / Australia:
The purchaser will need to arrange for the unit to be delivered to MEGA. Please ensure traceable delivery is used as we cannot accept responsibility for items lost in the post.
For products being returned to the purchaser, MEGA will arrange for traceable delivery.


 

How long will it take for my product to be repaired?


Once we have determined the problem with your product, we will be in contact with you (usually within 2 business days) to discuss the timeframe for repair.


 

My product is out of the warranty period, Can MEGA still help?


We carry a number of spare parts and accessories for almost all of our products. Please contact our office to discuss your needs.