Website Policies

SECURITY POLICY

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing. For transactions made via Visa and Mastercard these Medical device products are Sold within Australia and New Zealand only.

PRIVACY POLICY

Medical Equipment and Gases Australia Pty Ltd (MEGA) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all MEGA users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, please contact the MEGA Privacy Officer – info@megamedical.com.au

Collection of Information

In order to use the MEGA website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by MEGA is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from MEGA customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at privacy@megamedical.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at privacy@megamedical.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

By law, we may be required to obtain a copy of your prescription and/or other certifying documentation in line with the Poisons and Therapeutic Goods Act of 1966, as required by the Therapeutic Goods Administration of Australia.

These documents will be verified with any of the following organisation:

New South Wales Ministry of Health

Pharmacy Council of New South Wales

Australian Health Practitioner Regulation Agency

Australian Ski Rescue Association

Ambulance Service of NSW

NSW Mine & Safety Office

Your issuing General Practitioner / Respiratory Physician.

Communications

MEGA uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at privacy@megamedical.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

MEGA may at its discretion use other third parties to provide essential services on our site or for our business processes. We may
share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. MEGA does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the MEGA site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name https://www.megamedical.com.au.

Changes to Privacy Policy

If we need to change our privacy policy, we will post those changes to this privacy statement and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by Email.

ADWORD REMARKETING

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page.

Sales Policies

RETURNS & ORDER DISPUTE POLICY

This policy applies to all purchases including purchases made through our online store.

We want you to be happy with your purchase experience and to help you make a better decision, we have provided some buying tips.

Once you receive your product(s) you have SEVEN (7) working days to return & or dispute the the product(s) received. Whatever the reason, we don’t want you to be stuck with an item you cannot use or that you do not want.

If you would like to dispute the goods received based on the quality, function or quantity please email our customer service
team within the above timeframe and we will address your concerns and provide an outcome. 

If you do decide to return the product(s), you will need to arrange to return the goods to our warehouse at 9 Middleton Rd Cromer, NSW, 2099 and any return shipping fees will be at the cost of the customer.

All returned items will be assessed to determine they are still in saleable condition. All approved returns be given a refund (or credit note for customers on payment terms) minus a 15% restocking fee and outbound shipping costs (where applicable).

Please note: all items must be returned in their original packaging. Items which are not in the original packaging or have been assembled can not be returned.

Refunds or credit will be issued within 10 working days of receipt of goods, after we have inspected to be in saleable condition. We will issue a credit to the original customer card or account who made the purchase.

We reserve the right to withhold all or part of your refund if items are returned damaged.

Delivery Policy

Online Orders & General Account Orders – Delivery Charges

Online orders through our online store, will receive a payment confirmation and a Tax Invoice from MEGA containing your order details via the supplied email within ONE (1) business day.

A shipping email and tracking number if applicable will be provided from the relevant shipping provider once the goods have been dispatched providing we have been provided a valid email address. If you have any issues or questions relating to your shipment of goods please call mega immediately on 1300 881 824. 

Important Product Information

OXYGEN CONCENTRATOR INFORMATION

Operating instructions, Warnings and Cautions for Oxygen Concentrators

It has been determined by your health care professional that supplemental oxygen would benefit you. The healthcare professional has prescribed an oxygen concentrator and has set a specific flow rate to meet your needs. You should never change or alter the flow rate without authorisation from your healthcare provider.

Oxygen concentrators are not considered life support or life sustaining devices but are intended to provide supplemental oxygen to persons requiring oxygen therapy.

Operating Instructions

Your Mega representative will review the safe operating instructions of your oxygen concentrator. Ensure that you understand how the unit operates. Should you have any questions or concerns you will find the user manuals on our website along with instructional videos or you may phone our office for a representative to review with you the safe operating instructions of your oxygen concentrator.

Periodically, we advise to you use a damp cloth to wipe down the exterior case of the unit ensuring all dust/debris has been removed from air inlet locations.

Warnings

A warning means there could possibly be harm to the operator or the patient.

Ensure that your concentrator has unobstructed access to ventilation. Keep the unit 15 to 30cm away from walls, furniture and curtains. It is not advisable to place the concentrator in a small closed space such as a closet.

Servicing of this device should only be performed by an authorised and trained technician. Do not attempt to remove the cover on this device.

Should you have an alarm fault or at any time experience signs of discomfort while using this equipment consult Mega and or your health care professional immediately. If you feel you have a life threatening emergency you should always call 000.

Oxygen generated by this concentrator is not considered to be life supporting or life sustaining. This concentrator provides supplemental oxygen only. In certain instances oxygen therapy may be hazardous. Any user is required to seek medical advice prior to using.

If your healthcare provider determines that the interruption in the supply of oxygen may for any reasons have serious consequences to the user, an alternate source of oxygen should be available for immediate use.

Oxygen should always be kept away from heat or open flame as oxygen is vigorously combustible.

Do not smoke, allow others to smoke or have any open flames near the concentrator while in use.

Never use oil or grease on the concentrator or its components as these substances, when combined with oxygen, can significantly increase the potential for fire hazard or personal injury.

Never use the concentrator if the power cord or plug is damaged and do not use extension cords or electrical adaptors.

Cautions

Do not place liquids on or near the unit. Should a liquid spill on the unit, turn off the power and unplug the unit from the electrical outlet prior to cleaning the spill. Notify Mega if the unit does not continue to work properly.

As always, should you have questions or concerns please do not hesitate to contact our staff and we will strive to respond to your queries as quickly as possible.

Warranty

The warranty periods differ between manufacturers however Mega will
guarantee a minimum of 12 months warranty from the date of sale from
Mega or an accredited distributor of the equipment.

The following conditions apply:

  1. Unless otherwise stated the warranty period includes parts and Labour.
  2. Mega reserves the right to request documented evidence of the purchase.
  3. The warranty does not extend to any item or part subjected to misuse, accident, improper maintenance, or application, or which has been repaired or altered by a third party.

Warranty Claim Process

How do I make a warranty claim?

  1. In the first instance of a problem with a product, please contact MEGA as we may have a solution over the phone. Should this not help, the equipment will need to be returned to Mega.
  2. Delivery will need be organised by the purchaser. When organising postage for a product, please ensure that posted items are sent with tracking as we cannot take responsibility for items lost in the post.
  3. We will require a copy of the purchase invoice when the product is delivered to us.
  4. Our service technicians will determine the cause of the problem and be in contact within 2 business days to provide an update.

What do I do while my product is being repaired?

During the repair period should you require a replacement unit please contact our office to discuss your rental options.

Who pays the shipment for a warranty repair?

Sydney Metro Area:
For claims in the Sydney Metro area, please organise the unit to be returned to MEGA. The repaired products will be returned to customer using either a courier or Australia Post.

Greater Sydney / Australia:
The purchaser will need to arrange for the unit to be delivered to MEGA. Please ensure traceable delivery is used as we cannot accept responsibility for items lost in the post.For products being returned to the purchaser, MEGA will arrange for traceable delivery.

How long will it take for my product to be repaired?

Once we have determined the problem with your product, we will be in contact with you (usually within 2 business days) to discuss the timeframe for repair.

My product is out of the warranty period, Can MEGA still help?

We carry a number of spare parts and accessories for almost all of our products. Please contact our office to discuss your needs.